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Refund Policy

Welcome to Flexmob Physiofitness (Flexmob Sdn Bhd 1380025-V)
We are committed to your satisfaction with our products and services. This Refund Policy only applies to all purchases made through our website here at www.flexmobstudios.com.

Eligibility of Refund

 
  1. Product Issues: If you encounter any defects or issues with the product, please contact us within 7 days of purchase.​​
  2. Incorrect Charges: In case of any incorrect or unauthorized charges, please reach out to us immediately for rectification.
Refund Process
 
  1. Contact Us: To request a refund, please reach out to us via email at play@flexmobstudios.com with your order details and reason for the request.

  2. Evaluation: All refund requests are subject to an evaluation process, which may include a request for additional information or evidence of the issue.

  3. Approval: If your refund request is approved, it will be processed within 3 business days.

  4. Refund Method: Refunds will be processed to the original method of payment.

Exceptions:

  • Digital products, downloadable content, and personalized items may not be eligible for a refund.

  • Services that have been fully utilized or completed may not be eligible for a refund.

Changes to Refund Policy:


Flexmob Sdn Bhd reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

Contact Information:

If you have any questions about our Refund Policy, please contact us at:

Flexmob Sdn Bhd, D-6-47, 10 Boulevard, Kayu Ara, Petaling Jaya, Selangor.

Email: play@flexmobstudios.com

Phone: 016 - 200 8552

Acknowledgment:

 

By purchasing from our website, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

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