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Refund Policy
Welcome to Flexmob Physiofitness (Flexmob Sdn Bhd 1380025-V)
We are committed to your satisfaction with our products and services. This Refund Policy only applies to all purchases made through our website here at www.flexmobstudios.com.
Eligibility of Refund
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Product Issues: If you encounter any defects or issues with the product, please contact us within 7 days of purchase.​​
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Incorrect Charges: In case of any incorrect or unauthorized charges, please reach out to us immediately for rectification.
Refund Process
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Contact Us: To request a refund, please reach out to us via email at play@flexmobstudios.com with your order details and reason for the request.
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Evaluation: All refund requests are subject to an evaluation process, which may include a request for additional information or evidence of the issue.
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Approval: If your refund request is approved, it will be processed within 3 business days.
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Refund Method: Refunds will be processed to the original method of payment.
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Exceptions:
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Digital products, downloadable content, and personalized items may not be eligible for a refund.
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Services that have been fully utilized or completed may not be eligible for a refund.
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Changes to Refund Policy:
Flexmob Sdn Bhd reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
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Contact Information:
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If you have any questions about our Refund Policy, please contact us at:
Flexmob Sdn Bhd, D-6-47, 10 Boulevard, Kayu Ara, Petaling Jaya, Selangor.
Email: play@flexmobstudios.com
Phone: 016 - 200 8552
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Acknowledgment:
By purchasing from our website, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.